Services

Consulting, planning and hands-on hospitality support.

Some clients need a planning partner from the first idea to the last guest departure. Others need an experienced person to look at one problem and tell them the truth about it. HostWell does both, across Austin, Central Texas and wherever a project happens to take us.

Retreat Planning & Development

A good retreat looks simple from the inside. Getting there takes a lot of decisions, most of them made months before anyone arrives. I help take a retreat from an idea on a notepad to something people actually want to attend, whether that’s a leadership offsite in the Hill Country, a wellness weekend or a small group gathering somewhere further afield.

I can lead the whole thing or plug into the parts you’d rather hand off.

  • Retreat concept development
  • Retreat planning
  • Venue sourcing
  • Lodging coordination
  • Guest experience
  • Activity planning
  • Vendor coordination
  • Schedule development
  • On-site logistics
  • Retreat production
  • Participant communication
  • Overall retreat experience

Venue & Event Business Consulting

Most venues and event-industry businesses are sitting on more potential than they’re using. I’ve spent years walking spaces in Austin and across Central Texas, and I know how a floor plan, a calendar and a service model add up to either a thriving events program or a room that mostly sits empty.

I work with venue owners, operators and event-industry businesses to look honestly at what they already have and find what they’re missing: new event offerings, better use of existing space, and a clearer strategy for attracting and hosting the kind of events that are actually worth having.

  • Space utilization assessment
  • New event offering development
  • Revenue opportunity identification
  • Event flow and layout improvements
  • Pricing and packaging strategy
  • Booking and calendar strategy
  • Operational improvements for events
  • Positioning for more profitable events
  • Growth strategy for event-industry businesses

Guest Experience Consulting

Every business thinks it knows what its guests experience. Very few have actually walked in and looked. I do — as a guest, with thirty years of hospitality behind the observation.

I’ll book the stay, sit at the table, park in your lot, wait where your guests wait, and then tell you exactly what happened and what I’d change. It’s constructive, not a report card. The point is to hand you a clear list of things you can fix, ranked by what your guests will actually feel.

  • Guest journey evaluation
  • Secret shopper experiences
  • Restaurant and hospitality evaluations
  • Hotel and retreat property evaluations
  • Front-of-house observations
  • Back-of-house observations
  • Service experience review
  • Guest communication
  • Arrival and departure experience
  • Recommendations for improving the overall experience

Concierge & DMC Support

Sometimes the request comes in at 9pm and has to happen by morning. I’m good at those. VIP guests, last-minute needs, the dinner reservation that doesn’t exist yet, the experience someone read about and now wants.

I work directly with clients, and I also work quietly behind other companies. If you’re a destination management company, hotel or event team with more on the ground than you can cover in Central Texas, I can take the overflow under your name.

  • VIP concierge support
  • Specialty requests
  • Last-minute guest needs
  • Custom experiences
  • Destination recommendations
  • Local experiences
  • Itinerary support
  • White-label DMC overflow support
  • On-the-ground Central Texas support

Marketing Support & Brand Activations

A ribbon cutting can be fifteen awkward minutes in a parking lot, or it can be the day your neighborhood decides it likes you. The difference is planning and hospitality, not budget.

I help brands build an experience around the marketing moment — grand openings, activations, client appreciation events, community events — and then handle the logistics so your team can actually talk to the people who showed up.

  • Ribbon cuttings
  • Grand openings
  • Special marketing events
  • Brand activations
  • Experiential marketing
  • Client appreciation events
  • Community events
  • Event logistics
  • On-site event support

Strategic Hospitality Consulting

This one is for the clients who know something isn’t working but can’t quite name it. Guests are polite but they don’t come back. The team is busy but the nights still fall apart. The events happen, they’re just not doing what they’re supposed to do.

I come in, look at it honestly, and help you figure out what to change first. Sometimes that’s a process. Sometimes it’s a room. Often it’s something small that nobody inside the business can see anymore.

  • Hospitality strategy
  • Guest experience strategy
  • Operational insight
  • Event strategy
  • Experience design
  • Process improvement
  • Hospitality team support
  • Problem solving
  • Strategic project support

Where I work

Austin, Central Texas and wherever the project is.

HostWell is based in Austin and most of my work happens across Central Texas — Georgetown, Round Rock, Buda, Kyle, San Marcos and the communities in between. I know the venues here, I know the vendors, and I know which Saturday in October everyone else is also trying to book.

That said, good hospitality travels. If your retreat is in the mountains or your activation is in another city, I’m glad to talk about it.

AustinGeorgetownRound Rock BudaKyleSan Marcos

Get in touch

Not sure which of these you need?

That’s a normal place to start. Tell me what you’re working on and I’ll tell you honestly whether I’m the right help for it.

Start a conversation Schedule a consultation